By default Office XP sets Outlook 2002 to NOT download all the full details for the global address list.  You must set your Outlook 2002 client to download the full details.  Then you must manually download the address list as the full list is generated once per day.

To set Outlook 2000 for Full Details.

Click Tools

Click Options

Click the Mail Setup tab

Click the Send/Recieve button.

Click the Edit button

Be sure that "Download Offline Address Book" is checked.

Click Address book settings.

Change the setting to "Full Details"

Make sure "Download changes since last synchronization" is UNCHECKED

Click Ok.

To manually download the address list:

C lick Tools

Click Send/Receive

Click "Download Address Book"

This should cause a full update of the address book.

If you find future synchs are slow you may want to go back into the settings in the first part and re-check the download changes since last send/receive.